AI Calling & Recording Policy
DG Voice AI is designed for transparent, authorised and responsible business communication.
AI disclosure
The approved opening flow must inform the recipient that the conversation is AI-assisted.
Recording disclosure
When recording is enabled, the recipient is informed that the call may be recorded and processed for service, quality or follow-up purposes.
Authorised contact data
Clients must use legally obtained lead or customer data and follow applicable consent, preference, DND and sector-specific requirements.
Human-like voice
Human-like describes a natural conversational experience. It does not mean the agent is a human, and the system must not intentionally misrepresent its identity.
Sensitive information
Workflows should avoid requesting unnecessary sensitive, medical, financial or identity information. Human escalation should be used where judgement or sensitive action is required.
Monitoring
Clients are responsible for reviewing workflows, call outcomes and compliance requirements. Digi Smart may pause workflows that are unlawful, deceptive or unsafe.
Contact
Email: info@dgsmart.in
Call: +91 97467 65488